If you are a consumer (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal.
Instructions for withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day:
a) on which you or a third party named by you who is not the shipping service take/takes the goods into possession, if you ordered one item or multiple items in a single order and the item(s) arrive(s) in a single delivery
or
b) on which you or a third party named by you who is not the shipping service take(s) the final goods into possession, if you ordered one item or multiple items in a single order and the item(s) are shipped separately.
To exercise the right of withdrawal, you must inform us (Ute Milotich Atelier, Alpspitzstr. 1, 82396 Pähl, Germany, Tel.: +49 8808 371 9842, Email: contact (at) utemilotich (dot) com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of shipping to you (with the exception of the supplementary costs resulting from your choice of delivery other than the least expensive standard delivery offered by us), without undue delay and not later than fourteen days from the day on which we receive your communication of your decision to withdraw from this contract.
We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; in any case, you will not be charged a fee for this reimbursement. We may withhold reimbursement until we have received the returned goods, or you have supplied evidence of having sent the goods, whichever is earlier.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions from the statutory right of withdrawal
The statutory right of withdrawal shall not apply in the case of delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To:
Ute Milotich Atelier
Alpspitzstr. 1
82396 Pähl
Germany
Email: contact (at) utemilotich (dot) com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
